Widely named “Seller of the Year” by Neighborly®


OAKLAND, California, September 27, 2021 / PRNewswire / – Neighborly®, the world’s largest home services franchisor of 28 brands, named Broadly its “Seller of the Year” at its annual conference this week in Orlando, Florida

This is the second year in a row that Broadly has been selected for this prestigious award by more than 4,800 Neighbourly franchises around the world. This award is based on several criteria, including high level of customer service and value to franchise owners. Additionally, Broadly was recognized by Window Genie, a Neighborly Company, as Supplier of the Year.

“Our entire team at Broadly is honored and proud to receive these awards,” said Mindy Lauck, CEO of Broadly. “We are very excited to continue to support Neighborly’s incredible portfolio of brands and grow together.”

Since launching in 2013, Broadly has helped thousands of franchise owners through United States build successful businesses through a variety of high impact features including web chat, text messaging, automated review requests and contactless payments, all aimed at increasing revenue and efficiency while delivering customer experiences significant.

“The whole and the neighborhood work well together because we share a common goal: to interact with customers in a way that consistently exceeds their expectations,” said Chris DeIanni, Business Development Manager at Broadly. “We are proud to offer franchise owners solutions to improve the customer experience, while increasing their reviews and building a solid reputation online.”

Asking customers for reviews online – and responding to them – is a key part of the customer experience and brand recognition. Broadly’s platform automates customer feedback with a one-click process, which means it’s easier to collect reviews and comments, and even easier for their customers to leave reviews.

“Broadly’s product is effective, offers a streamlined, customer-centric approach and an effective set of tools that make it easy for Neighborly customers to share their feedback and allow our franchise owners to respond quickly,” said declared Mary kennedy thompson, Chief Operating Officer of Neighborly.

Luc Stanton, President of ProTradeNet at Neighborly echoes Thompson’s sentiment: “We decided to work with Broadly and we never looked back. On average, franchise owners increase their number of monthly reviews by 33%. The results speak for themselves and we are happy with Broadly. and their support. “

If you are an existing Neighborly franchise and want to access Broadly Premium, log in here: https://go.broadly.com/nbly. For more information on Broadly, visit broadly.com.

About in the broad sense
The way local service businesses develop is generally changing. We help thousands of local service companies attract, retain and “wow” their customers every day with powerful customer experiences. We’re on a mission to bring local businesses closer to their modern consumers by helping them to: attract and capture leads, streamline their email and SMS communications, collect mobile payments, and collect comments and reviews through a single app. Learn more at www.broadly.com.

About Neighborly®
Neighborly® is the world’s largest home services franchisor with 28 brands and over 4,800 franchises serving over 10 million customers in nine countries, focused on home repair, maintenance and improvement and enterprises. The company operates online platforms that connect consumers to service providers in their local communities who meet their rigorous standards as a franchisor in 18 service categories on Neighborly.com in United States and Voisinage.ca in Canada.

Kim Conté
[email protected]

SOURCE In the broad sense

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